Privacy Policy

1) Who we are

Lotus Coal coordinates coal trading and dispatch support for industrial buyers. We operate with documentation clarity, practical communication, and timeline discipline.

2) Scope

This policy applies to information collected through our website, email communications, and inquiries made through our contact channels. It does not apply to third-party websites that may be linked from our site.

3) Definitions

• Personal Data: information that can identify you directly or indirectly (such as name, email, phone).
• Usage Data: technical information about how you use the website (such as IP address, pages visited).
• Cookies: small files stored on your device used for basic functionality and analytics.

4) Information we collect

4.1 Information you provide

• Contact details such as name, email address, and phone number (if provided).
• Inquiry details such as grade requirements, quantity, destination, delivery window, and messages you send us.
• Subscription details such as email address and preferences (if you subscribe).

4.2 Information collected automatically

• Device and log data: IP address, browser type, device type, pages visited, time and date of access.
• Security signals: basic logs that help detect abuse, spam, and unusual activity.

4.3 Information we do not intentionally collect

• We do not intentionally collect sensitive personal data (such as health, religion, or biometric information).
• Our services are intended for business users. We do not knowingly collect personal data from children.

5) How we use information

• To respond to inquiries and provide requested information or quotations.
• To coordinate operations, including dispatch planning and documentation alignment (where applicable).
• To improve the site, troubleshoot issues, and maintain performance.
• To maintain security, prevent fraud/abuse, and protect our systems.
• To send communications if you subscribe or if operational communication is required.

6) Legal bases (where applicable)

Depending on your location, our processing may rely on one or more of the following:

• Consent (for example, subscribing to email updates).
• Legitimate interests (for example, securing our website, preventing abuse, responding to business inquiries).
• Contractual necessity (for example, communications needed to provide requested services).
• Legal obligations (for example, compliance with lawful requests or record-keeping requirements).

7) Cookies and similar technologies

We may use cookies for basic site functionality and to understand general traffic patterns. You can control cookies through your browser settings. Disabling cookies may affect some site features.

7.1 Types of cookies

• Essential cookies: required for basic site operation.
• Analytics cookies: help us understand usage patterns in aggregate (if enabled).

8) Email communications, subscriptions, and unsubscribe

If you subscribe, we may send occasional updates related to operations or industry notes. Every marketing email should include a way to unsubscribe.

• You can unsubscribe anytime using our unsubscribe page.
• Operational or transactional communications (for example, replies to your inquiry) may still be sent if necessary.
• If you believe you received emails in error, contact us and we will investigate.

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9) Sharing and disclosure

We may share information only in limited circumstances:

• Service providers: hosting, security, analytics, or email delivery providers (as needed to run services).
• Business operations: where necessary to coordinate logistics or documentation based on your request.
• Legal requirements: if required by law, court order, or valid government request.
• Protection: to protect rights, safety, security, and prevent fraud or abuse.

10) Data retention

We keep personal data only as long as necessary for the purposes described in this policy:

• Inquiries: retained for follow-up and business record purposes, then deleted or anonymized when no longer needed.
• Subscriptions: retained until you unsubscribe or request deletion.
• Security logs: retained for a limited period to investigate abuse and maintain system integrity.

11) Security

We use reasonable administrative and technical measures to protect information. No system is 100% secure, so we cannot guarantee absolute security. If we become aware of a significant incident, we will take appropriate steps to address it.

12) Your rights and choices

Depending on your location, you may have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data (subject to legal and operational requirements).
• Object to certain processing or request restriction (where applicable).
• Withdraw consent for marketing communications by unsubscribing.

To exercise these rights, contact us using the details below.

13) International transfers

If you access our site from outside the country where our systems are located, your information may be processed in another jurisdiction. We take reasonable steps to protect your information consistent with this policy.

14) Third-party links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their policies before providing personal data.

15) Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the site after changes means you accept the updated policy.

16) Contact us

If you have questions about this Privacy Policy or our data practices, contact:

• Email: contact@lotuscoal.com
• Website: lotuscoal.com

17) Quick summary

• We collect only what is needed for inquiries, operations, and basic site security.
• We do not sell personal data.
• You can unsubscribe anytime.
• You can request access or deletion by contacting us.